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Privacy Policy

Effective Date: 2024-12-13

Spider 10 owns and operates the Spider 10 business, including the Spider 10 platform, analytics, information, applications, websites, and other products and services (collectively, the “Services”). All references to “we”, “us”, “our”, “Spider 10”, or “this website” refer to Spider 10. Capitalized terms used, but not defined, in this Privacy Policy are defined in the Terms & Conditions. This Privacy Policy is supplemented by and subject to the Terms & Conditions.

Our Services are primarily designed for businesses and not for personal, family, or household use. Accordingly, we treat all personal information covered by this Privacy Policy as pertaining to individuals acting as business representatives rather than in their personal capacity.

Still, we may collect limited personal information in providing the Services. This Privacy Policy explains:

  1. What personal information we collect
  2. How we collect it
  3. How we use it
  4. How and when we share it
  5. How to change and/or delete data
  6. Terms specific to certain types of users, such as European and California residents and children under 13
  7. How to contact us

Residents of the European Economic Area (“EEA”) should consult the sections of this policy relating to the “EEA Residents” and “International Data Transfers” for provisions that may apply to them.

California residents should consult the section titled “Your California Privacy Rights” for rights that apply to them.

We reserve the right to modify this Privacy Policy at any time. All changes are effective on the date listed at the top of this page and will apply to all information that we hold about you. Your continued use of the Services after any change is posted indicates your acceptance of this Privacy Policy and your continued consent to our processing of your personal information in the manner set forth herein.

If you do not agree to any part of this Privacy Policy, you should immediately stop using the Services. Because this Privacy Policy contains legal obligations, we encourage you to review it carefully. If you have any questions concerning this Privacy Policy or our information collection, storage, and disclosure practices, please contact us at [email protected].

1. Information We Collect

Personal Information

“Personal Information” is information that may be used to directly or indirectly identify an individual (which in some cases, may include certain device information). The Personal Information we collect may include:

  • Your name, postal address, email address, and phone number;
  • Internet Protocol (IP) address, device ID, or other persistent identifiers tied to your computer or device;
  • Information about your third-party accounts (“Third Party Accounts”) that you may choose to provide for integration and analytics purposes.

In general, Personal Information we collect includes, but is not limited to:

  • Personal Information needed for you to use the Services, such as establishing an account, logging in, subscribing, or linking your Third Party Accounts;
  • Personal Information to contact and respond to you, including providing you with the results of our analytics services, replying to inquiries, and keeping you informed about new features or updates;
  • Unidentifiable and aggregated Personal Information related to your visits and use of the Services and Site.
Usage Data

“Usage Data” is information passively or automatically collected by us through your use of the Services. Usage Data may be collected using cookies, web beacons, page tags, or similar tools. All Usage Data is anonymous transactional data and is not tied to any specific individual. This may include:

  • Your IP address, mobile identifiers, browser type, operating system, and internet service provider (ISP);
  • Pages accessed on our website and the frequency of access;
  • Referral or exit pages, clickstream data, and the dates and times you visit the Services.
Customer Data

With your permission (which you provide if you link any Third Party Accounts to your Spider 10 account), we may collect and process data regarding your customers and their use of your services (“Customer Data”). How we treat Customer Data is outlined in the “Customer Data” section of our Terms & Conditions. You represent and warrant that all Customer Data was collected by you in accordance with applicable laws and that you have the right to provide us with this data.

2. How and When We Collect Information

  • Personal Information: We collect Personal Information at the time you provide it to us, such as during sign-up or registration for an account, contest, or service on our website. We may also collect it from communications with you and third-party sources.
  • Usage Data: We use cookies to track your activity on the Services and for authentication. Cookies may also track your activity on emails and through social media platforms and integrations. This data is collected automatically via various analytics and reporting technologies.

3. How We Use Information

We use your Personal Information and Usage Data to:

  • Provide, maintain, and improve the Services;
  • Respond to your inquiries, send you updates or promotions, and communicate with you about the Services;
  • Analyze and optimize user behavior, evaluate marketing campaigns, and enhance user experience.

We may also use aggregated Usage Data to improve the functionality of our Services, personalize ads (as described in “Targeted Advertising”), and perform general administrative tasks.

4. How and When We Share and Disclose Information

We may share and disclose your Personal Information and Usage Data under the following circumstances:

  • Affiliated Entities: We may share information with entities we legally control or that control us.
  • Service Providers: We may share information with trusted service providers to assist in operating the Services, such as hosting, payment processing, security, and analytics.
  • Successors: If we sell or transfer part of our business (e.g., in an acquisition), we may transfer your Personal Information and Usage Data.
  • Legal Process: We may disclose your information to comply with legal obligations, enforce our rights, or protect against fraud.
  • With Your Consent: We may share your information with third parties with your explicit consent.

5. Targeted Advertising

We may engage third-party service providers to serve targeted advertisements across the internet and provide analytics services. These providers may use cookies or other tracking technologies to collect anonymous data about your device, IP address, web browser, and interaction with ads. This data may be used for interest-based advertising.

You can opt-out of interest-based advertising by:

  • Visiting Digital Advertising Alliancefor general information on opting out.
  • Adjusting your mobile device settings to limit interest-based ads.

6. Changing and Deleting Personal Information

Under certain laws, including GDPR and CCPA, you may have the right to:

  • Obtain confirmation that we hold your Personal Information;
  • Request access to and receive information about your Personal Information;
  • Request the deletion of your Personal Information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the “Effective Date” at the top of this policy. We recommend that you periodically review this Privacy Policy for any updates.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

5800 Yellowstone Rd

Cheyenne, WY 82009

Email: [email protected]